Terms and Conditions for Huckstep Coaching Services
Terms and Conditions
These Terms and Conditions ("Agreement") apply to your enrolment and participation in any program, membership, event, certification, or coaching service offered by Huckstep Coaching ("the Organizer"), including but not limited to The Inspired Life Method event, the Self-Mastery Program, Private Coaching, the Foundations Membership, and any Certification or Business Coaching offering. By enrolling in any of these (each a "Service", collectively "Services"), you agree to be bound by the following terms and conditions.
0. Definitions
"Event" means any live, in-person event, including The Inspired Life Method and any other live 3-day or multi-day event.
"Program" means any structured coaching program with a defined length or curriculum, including the Self-Mastery Program and Private Coaching.
"Membership" means any recurring, subscription-based service with no fixed end date, including the Foundations Membership.
"Certification" means any certification or business coaching offering provided by the Organizer.
Where a clause below refers only to one of these terms, it applies only to that Service. Where a clause refers to "Services" generally, it applies to all of them.
1. Enrolment and Payment Terms
Payment Terms: Full payment or an agreed payment plan must be completed to confirm and maintain your enrolment. Participation is contingent on the Organizer receiving all payments as scheduled. Failure to make timely payments may result in suspension of your access to the Service or associated materials.
Cooling-Off Period (Programs, Events and Certifications): You may cancel your enrolment within 3 days of signing this Agreement for a full refund of the total amount paid, minus any non-refundable costs (such as event materials, booking fees, transfer fees, or bonus items). Cancellation requests must be submitted via email to [email protected]. Refunds will be processed within 10 business days.
After the Cooling-Off Period (Programs, Events and Certifications): All payments are non-refundable, except where a specific guarantee applies to your Service under clause 1A below. You may cancel your enrolment at any time, but any outstanding scheduled payments remain due and payable.
Membership Cancellation (Foundations Membership and any other recurring Membership): You may cancel your Membership at any time, effective at the end of your current billing period. No cooling-off refund applies beyond your first 3 days of enrolment. No partial refunds are provided for the remainder of a billing period already paid.
Non-Attendance or Non-Completion: If you fail to attend an Event, or fail to complete a Program or Certification, without submitting a written rescheduling request in advance, the full cost will be forfeited and no credit or refund will be offered, except at the Organizer's discretion, in which case your enrolment may be credited toward a future Event, Program, or Certification.
1A. Money-Back Guarantee (Self-Mastery Program only, unless otherwise stated in writing)
The Self-Mastery Program includes a money-back guarantee, subject to all of the following conditions being met:
You complete 100% of the Self-Mastery Program curriculum and materials as directed by the Organizer.
You attend and genuinely participate in the additional 1:1 support offered to you specifically to help you achieve your intended results.
Despite completing the Program in full and genuinely engaging with that additional 1:1 support, you have not achieved the results you set out to achieve.
If all three conditions are met, you may submit a written request for a refund to [email protected]. The Organizer will assess the request against the above conditions and, where satisfied they are met, will process a refund within 10 business days. This guarantee does not apply to any other Program, Membership, Event, or Certification unless expressly stated in writing at the time of purchase.
2. Rescheduling and Changes to Events
This clause applies to live, in-person Events only.
You may reschedule your attendance at an Event up to 30 days before the Event start date without incurring any additional charges. For rescheduling requests made within 30 days of the Event start date, a $250 Late Transfer Fee will apply. Rescheduling requests must be submitted via email to [email protected].
No Show: Failure to attend an Event without written notice will result in forfeiture of the full Event cost, and no credit will be offered toward future Events.
Changes to the Event: The Organizer reserves the right to make changes to an Event, including but not limited to alterations to the date, location, city, speaker, content, or hours. You will be notified of any such changes, but no refunds will be issued as a result. The Organizer may offer the option to reschedule your attendance or provide a credit toward a future Event.
2A. Rescheduling and Pausing for Programs and Coaching
For Private Coaching, the Self-Mastery Program, or any other 1:1 or group coaching Service, individual calls may be rescheduled by mutual agreement with at least 24 hours' notice. Repeated late cancellations or no-shows on scheduled calls may result in those sessions being forfeited without makeup credit, at the Organizer's discretion.
3. Health and Fitness Requirements
You represent and warrant that you are physically and psychologically fit to participate in all activities associated with the Services, including any group processes, breathwork, nervous system regulation practices, or similar work. If you have any medical or psychological concerns, it is your responsibility to seek professional advice from a licensed healthcare provider before participating. The Services are not a substitute for professional medical, psychological, or therapeutic services.
You further represent and warrant that you know of no reason why participation in the Services would harm your physical or psychological health.
4. Limitation of Liability and Disclaimers
No Professional Advice: Information presented through the Services is for general informational purposes only and is not financial, medical, legal, or psychological advice, and is not intended to replace advice from licensed professionals in those fields.
Limitation of Liability: To the maximum extent permitted by law, the Organizer excludes all liability for any loss, damage, injury, or claim arising from or in connection with these Terms or your participation in the Services, including consequential loss, whether arising in contract, tort, negligence, or otherwise. You agree to participate in the Services at your own risk.
No Guarantee of Results: Except where a specific, written guarantee is provided for a particular Service (see clause 1A), the Organizer makes no representations or guarantees regarding specific results or outcomes from participation in the Services.
5. Intellectual Property
All materials provided through the Services, including training documents, videos, and any other content shared, are the intellectual property of the Organizer and protected by copyright law. You may not record, reproduce, distribute, or use any materials for commercial purposes without the Organizer's express written permission. Content shared through the Services is for your personal use only.
6. Confidentiality and Privacy
You agree to maintain the confidentiality of all proprietary information shared during the Services, and to not disclose trade secrets, business information, or other sensitive material you learn through your participation. Where you participate in group calls or community spaces alongside other participants, this obligation extends to anything personal or sensitive shared by other participants.
The Organizer will collect and process your personal data in accordance with the Australian Privacy Act 1988 (Cth) and other applicable privacy laws. Your personal information will not be shared with third parties except as necessary for administration of the Services or as required by law.
7. Media Release
You grant the Organizer a non-exclusive, royalty-free, perpetual, worldwide right and license to use, reproduce, publish, distribute, and display your image, voice, and any related materials (such as photographs, videos, or audio recordings taken during the Services) in marketing and promotional materials, including social media, websites, advertisements, and printed materials, across all media channels now known or later developed.
8. Force Majeure
In the event of a force majeure (natural disasters, pandemics, acts of terrorism, civil unrest, or other unforeseeable circumstances beyond the Organizer's control), a Service may be postponed, moved online, or canceled. The Organizer will not be liable for damages arising from this, but may offer a credit toward a future Service or a partial refund, having regard to non-recoverable costs. Both parties agree to take reasonable steps to mitigate the effects of a force majeure event.
9. Non-Disparagement
You agree not to make disparaging or harmful statements about the Organizer, its affiliates, employees, or fellow participants. This obligation continues indefinitely beyond your participation in the Services.
10. General Legal Terms
Governing Law: This Agreement is governed by the laws of Queensland, Australia, and any disputes will be resolved in the courts of Queensland.
Severability: If any part of this Agreement is deemed invalid or unenforceable, the remainder will remain in full force and effect.
Amendments: Changes or amendments to this Agreement must be made in writing and approved by an authorized representative of the Organizer.
Entire Agreement: This Agreement constitutes the entire understanding between you and the Organizer regarding your participation in the Services and supersedes any prior agreements or understandings.
11. Contact Information
For questions or to make changes to your enrolment, please contact:
By completing your registration for any Huckstep Coaching Service, you acknowledge that you have read, understood, and agree to these Terms and Conditions.